Account Information

• How do I create a Poply account?
• How do I verify my email?
• I signed up for an account with Poply, but I never received the verification email to confirm my account. What happened?
• When will I be emailed?
• Is Poply free?
• How can I report or get help with a problem?

Existing Accounts

• How do I change my email address?
• How do I change my password?
• How do I change my registered name?
• I have lost my password. What can I do?
• How do I cancel my Poply account?
• How do I log out of Poply?

Invitations

• How do I create an invitation to an event?
• Can I send invitations using text messages?
• How do I RSVP to an invitation?
• How do I add custom photos to my invitation?
• How do I add custom videos to my invitation?
• I would like to customize an invitation but don't have photos. What can I do?

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Poply Premium

• How much does a Poply Premium invitation cost?
• What is included with a Premium invitation? How is a Premium invitation different from a free invitation?
• Do children without email or phone numbers count as part of my 10 free guest invitations?
• Check Out Issues
• Refunds

Mobile Devices

• Does Poply work on iPhones?
• Does Poply work on iPads?
• Does Poply work on Android phones?
• Will my existing account work on the apps?
• Will my invitations be visible both on the app and the website?

Virtual Events

• Does Poply support virtual events?
• How can I keep a map from appearing on my invitation when I am hosting a virtual event?