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  • Account Information Account Information
  • Existing Accounts Existing Accounts
  • Creating/Editing Invitations Creating/Editing Invitations
  • Sending Invitations Sending Invitations
  • Poply Premium Poply Premium
  • Subscriptions Subscriptions
  • RSVP & Guest Management RSVP & Guest Management
  • Guests Guests
  • Adding Contacts Adding Contacts
  • Adding Photos/Videos to Invitations Adding Photos/Videos to Invitations
  • Mobile Devices Mobile Devices
  • Virtual Events Virtual Events

Account Information

  • How do I create a Poply account?
  • How do I verify my email?
  • I signed up for a Poply account, but never received the verification email to confirm my account. What happened?
  • When will I be emailed?
  • Is Poply free?
  • How can I report or get help with a problem?

Existing Accounts

  • How do I change my email address?
  • How do I change my password?
  • How do I change my registered name?
  • I lost my password. What do I do?
  • How do I delete my account?
  • How do I log out of Poply?

Creating/Editing Invitations

  • How do I create an invitation to an event?
  • How do I edit or change my invitation?
  • How do I change the template after I've created my invitation?
  • Can I add a clickable link (e.g. registry, poll, survey) to my invitation?
  • How do I cancel my event?
  • How do I create an event in a different timezone?
See all 9 articles

Sending Invitations

  • Can I send my invitation via text message?
  • I'd like to send invitations to guests without entering their contact information. Can I do that?
  • How does the QR code for my invitation work?
  • Can Poply invitations be printed and sent through the mail?

Poply Premium

  • What is included with a Premium invitation? How is a Premium invitation different from a free invitation?
  • How much does a Poply Premium invitation cost?
  • How do I purchase Poply Premium?
  • Do guests pay to use Poply or Poply Premium?
  • Do children without email or phone numbers count as part of my 15 free guest invitations?
  • Refunds
See all 7 articles

Subscriptions

  • Does Poply offer a subscription?
  • How do I change the payment method on my Premium subscription?
  • How do I cancel my Premium subscription or trial?

RSVP & Guest Management

  • How do I hide the guest list on my invitation?
  • How can I see if a guest received or opened my invitation?
  • How do I message my guests about my event?
  • Can a host set or change a guest's RSVP response?
  • Can I print or download my guest list?
  • Can I track who received a My Link invitation?
See all 7 articles

Guests

  • Do I need to download the app to view a Poply invitation? What about to RSVP?
  • How do I RSVP to an event?
  • I already RSVPed to an event, but now I need to change my response. How do I do that?
  • Help with Poply SMS/Text Messages

Adding Contacts

  • How do I add contacts using a .csv file?
  • Why can't I import contacts from Facebook?

Adding Photos/Videos to Invitations

  • How do I add custom photos to my invitation?
  • How do I add custom videos to my invitation?
  • I would like to customize an invitation but don't have photos. What can I do?
  • Do you have videos I can use to customize my invitation?
  • Can I include music or other sounds with my video customizations?
  • Is there a minimum or maximum size when I am customizing with my own photo?
See all 9 articles

Mobile Devices

  • Does Poply work on iPhones?
  • Does Poply work on iPads?
  • Does Poply work on Android phones?
  • Will my existing account work on the apps?
  • Will my invitations be visible both on the app and the website?

Virtual Events

  • Does Poply support virtual events?
  • How can I keep a map from appearing on my invitation when I am hosting a virtual event?

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