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  • Account Information Account Information
  • Existing Accounts Existing Accounts
  • Invitations Invitations
  • Poply Premium Poply Premium
  • Adding Photos/Videos to Invitations Adding Photos/Videos to Invitations
  • Mobile Devices Mobile Devices
  • Virtual Events Virtual Events
  • Contacts Contacts
  • RSVP and Guest Management RSVP and Guest Management

Account Information

  • How do I create a Poply account?
  • How do I verify my email?
  • I signed up for an account with Poply, but I never received the verification email to confirm my account. What happened?
  • When will I be emailed?
  • Is Poply free?
  • How can I report or get help with a problem?

Existing Accounts

  • How do I change my email address?
  • How do I change my password?
  • How do I change my registered name?
  • I have lost my password. What can I do?
  • How do I delete my account?
  • How do I log out of Poply?

Invitations

  • How do I create an invitation to an event?
  • How do I edit or change my invitation?
  • How do I delete a draft invitation?
  • Can I send invitations using text messages?
  • Help with Poply SMS/Text Messages
  • Can I add a clickable link to my invitation?
See all 16 articles

Poply Premium

  • How much does a Poply Premium invitation cost?
  • What is included with a Premium invitation? How is a Premium invitation different from a free invitation?
  • Do guests pay to use Poply or Poply Premium?
  • How do I purchase a Premium invitation on the Poply website?
  • Do children without email or phone numbers count as part of my 15 free guest invitations?
  • Check Out Issues
See all 7 articles

Adding Photos/Videos to Invitations

  • Can I include music or other sounds with my video customizations?
  • How do I add custom photos to my invitation?
  • How do I add custom videos to my invitation?
  • I would like to customize an invitation but don't have photos. What can I do?
  • Do you have videos I can use to customize my invitation?
  • Is there a minimum or maximum size when I am customizing with my own photo?
See all 9 articles

Mobile Devices

  • Does Poply work on iPhones?
  • Does Poply work on iPads?
  • Does Poply work on Android phones?
  • Will my existing account work on the apps?
  • Will my invitations be visible both on the app and the website?

Virtual Events

  • Does Poply support virtual events?
  • How can I keep a map from appearing on my invitation when I am hosting a virtual event?

Contacts

  • Why can't I import contacts from Facebook?

RSVP and Guest Management

  • How do I hide the guest list on my invitation?
  • How do I RSVP to an event?
  • How can I see who I sent invitations to?
  • How can I see if a guest received or opened my invitation?
  • I'd like to send invitations to guests without entering their contact information into Poply. Can I do that?
  • Can I track who received a My Link invitation?
See all 8 articles

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